House rules and fire safety

  1. The due date for the rent invoices is the 24th date of every month

    Invoices can be paid by bank transfer or in cash at the bank or post offices. You can read more about invoices here.

  2. Quiet hours

    The quiet hours of the residence hall last from 11:00 p.m. to 7:00 a.m. During the quiet hours it is prohibited to do anything that may disturb other residents. The guests should have left by 23.00.

    The Tenant is required to immediately notify the receptionist of the Student Village of any violations of the quiet hours 24/7 by calling on +372 742 4400.

  3. Good order in the rooms

    Smoking isn't allowed indoors (except in the smoking rooms) in the residence hall, no consumption of alcohol or narcotic drugs. The tenants themselves have to clean the area inside the door of the apartment – the rooms, kitchen, toilet and shower room.

In order to enjoy your stay at our residential halls throughout your studies, please read carefully the General Terms and Conditions of the Residential Agreement.

General Terms and Conditions of the Residental Agreement

HOUSEHOLD

Problems related to your accommodation should be notified to us by customer management system.

Information requests

Report technical problems

When you register your problem or emergency in the system, a corresponding work assignment will be issued to the person responsible for solving the problem.

You will receive a report concerning the handling of the problem and, if necessary, you will also be able to submit feedback to the way it was handled.

If your problem requires on-site attendance by a workman, please make sure the problem area is accessible and clear (for instace, in the case of a blocked sink drain, please remove any dishes from the sink and clean the sink). If access to the area is not ensured, repairs will not be performed.

FIRE SAFETY

Instructions for tenants in emergency and danger situations

Every year, we conduct evacuation drills in all our residential halls. With the following, we would like to remind you of the correct reactions to an emergency which are most commonly overlooked. Click here

Evacuation plans and action plans of residence halls