- The due date for the rent invoices is the 24th date of every month
Invoices can be paid by bank transfer or in cash at the bank or post offices. You can read more about invoices here.
- Quiet hours
The quiet hours of the residence hall last from 11:00 p.m. to 7:00 a.m. During the quiet hours it is prohibited to do anything that may disturb other residents. The guests should have left by 23.00.
The Tenant is required to immediately notify the receptionist of the Student Village of any violations of the quiet hours 24/7 by calling on +372 742 4400.
- Good order in the rooms
Smoking isn’t allowed indoors (except in the smoking rooms) in the residence hall, no consumption of alcohol or narcotic drugs. The tenants themselves have to clean the area inside the door of the apartment – the rooms, kitchen, toilet and shower room.
In order to enjoy your stay at our residential halls throughout your studies, please read carefully the General Terms and Conditions of the Residential Agreement.
Problems related to your accommodation should be notified to us by customer management system.
When you register your problem or emergency in the system, a corresponding work assignment will be issued to the person responsible for solving the problem.
You will receive a report concerning the handling of the problem and, if necessary, you will also be able to submit feedback to the way it was handled.
If your problem requires on-site attendance by a workman, please make sure the problem area is accessible and clear (for instace, in the case of a blocked sink drain, please remove any dishes from the sink and clean the sink). If access to the area is not ensured, repairs will not be performed.
Using just a cloth and a brush is not enough for cleaning. Special cleaning agents are required for the removal of limescale deposits, grease, etc. and you can buy them together for the apartment. With regular cleaning you will get better results more easily.
Garbage and used packaging should be taken out by tenants themselves and it is advisable to sort them into the respective garbage containers. Read more, how to sort garbage in the student residence’s here.
Use rubber gloves to avoid skin damage with domestic chemical products!
Harpic Power Plus or Mayeri calc remover – an excellent products even for bathroom floors if used with a strong-bristled brush. Do not worry about the white bubbly reaction on the surface cleaned – the process decomposes the limescale and enables to remove it easily.
We reccomend Cif paste. NB! Do not pour liquid over the switches, because it is very hard to get dried paste out.
In order to prevent clogging, it would be practical to use pipe cleaning agents regularly and to clean the drain pit in the shower room.
The grease filter can be cleaned with a dish-washing agent. Just remove grease filter from the kitchen hood, wash it, let it dry and install back.
Instructions for tenants in emergency and danger situations
Every year, we conduct evacuation drills in all our residential halls. With the following, we would like to remind you of the correct reactions to an emergency which are most commonly overlooked. Click here
Evacuation plans of residence halls