Crisis situations can arise unexpectedly, and being prepared helps ensure your own safety and that of others. Below you will find important links, contacts, and guidelines that can assist you in responding to emergencies. We recommend familiarizing yourself with this information in advance so that you can act quickly and appropriately when needed.
🆘 Emergencies and Immediate Assistance
- 112 – Emergency Number
For ambulance, rescue, or police in life-threatening or urgent situations. - State Information Line 1247 – free helpline for crisis-related and general information
A 24/7 information line offering assistance in Estonian, Russian, and English. It is intended for non-life-threatening situations, such as questions about documents or permits. During crises (e.g. natural disasters, emergency situations), it provides reliable, government-approved information and behavioral guidelines.
https://www.112.ee/en/instruction/state-helpline-1247
🌐 National Crisis Information Channels
- Kriis.ee – official national crisis information portal
Up-to-date information and recommendations for emergency situations. - Ole valmis! – preparedness guidelines for various crises
Practical tips on how to be better prepared at home or in student housing.
Also available as a mobile app.
🏥 Health and Mental Well-Being
- Family Doctor Advice Line 1220
24/7 medical advice in Estonian and Russian; in English from Mon to Sun, 9:00–17:00.
Available also to people without health insurance.
From abroad: +372 634 6630
www.1220.ee - Mental Health Support Line 660 4500
Anonymous and confidential psychological support.
https://www.peaasi.ee/en