In order to enjoy your stay at our residential halls throughout your studies, please read carefully the General Terms and Conditions of the Residential Agreement and the Rules of Rooms and Inventory Items.
Once you have signed the Agreement, you can receive your key and card at the reception of your Residential Hall (the residents of Tiigi 14 receive their keys from Pepleri 14, the residents of Purde 27 receive theirs from Raatuse 22, and the residents of Narva mnt 27 receive theirs at Narva mnt 25). You must have your ID (e.g. passport) with you!
If you encounter any maintenance problems, you need to inform us via the electronic system of e-kyla. Once you have described your problem there, our repairmen will be notified. They will reply to your notification after they’ve worked on your problem and then you can give feedback about the solution. If the problem requires the repairmen to come over to your room/flat, please make sure they have easy and clean access to the problematic area (e.g. in case of a clogged sink, remove all dishes from the sink and clean it up). If the repairmen cannot access the area, they will not proceed with the repairs.
There is free WiFi in all of our residential halls called eduroam which is provided by the IT department of the University of Tartu. In case you have any problems with WiFi, please contact the IT helpdesk by calling (+372) 737 5500 or writing to email@example.com.
During the spring cleaning and before terminating your contract, the Hall Manager will check your room and the common areas in your flat. All of these must be cleaned and all the property of the Student Village must be in the flat and intact. If the rooms have not been cleaned properly, the Student Village is entitled to demand €30 from you for cleaning.