- The due date for the rent invoice is the 24th date of every month – invoices can be paid by bank transfer or in cash at the office of the Student Village at Narva mnt 25.
- The time of retiring is 22.00 of a business day and midnight before holidays – after that loud music is not allowed. The guests should have left by 22.00.
- Good order in the rooms – no smoking is allowed indoors (except in the smoking rooms) in the residence hall, no consumption of alcohol or narcotic drugs. The tenants themselves have to clean the area inside the door of the apartment – the rooms, kitchen, toilet and shower room.
Problems related to your accommodation should be notified to us by means of the e-kyla [E-village] customer management system. When you register your problem or emergency in the system, a corresponding work assignment will be issued to the person responsible for the area. You will receive a report concerning the handling of the problem and, if necessary, you will also be able to submit feedback to the way it was handled. If your problem requires on-site attendance by a workman, please make sure the problem area is accessible and clear (for instace, in the case of a blocked sink drain, please remove any dishes from the sink and clean the sink). If access to the area is not ensured, repairs will not be performed.
What kind of materials should be used for cleaning?
Using just a cloth and a brush is not enough for cleaning. Special cleaning agents are required for the removal of limescale deposits, grease, etc. and you can buy them together for the apartment. With regular cleaning you will get better results more easily. Also garbage and used packaging should be taken out by tenants themselves and it is advisable to sort them into the respective garbage containers.
Use rubber gloves to avoid skin damage with domestic chemical products!
According to our experience the following products have proved most effective:
Limescale: Harpic Power Plus or Mayeri calc remover – an excellent products even for bathroom floors if used with a strong-bristled brush. Do not worry about the white bubbly reaction on the surface cleaned – the process decomposes the limescale and enables to remove it easily.
Kitchen range: Cif paste (NB! Do not pour liquid over the switches).
Pipelines: In order to prevent clogging, it would be practical to use pipe cleaning agents regularly and to clean the drain pit in the shower room.
The grease filter of the air cleaner can be cleaned with a dish-washing agent.